When “No” isn’t the Right Answer
Thursday, December 1st, 2011The holidays are quickly approaching! For some, this month gives cause to celebrate; for others, December feels like a time to hide. It’s easy to see why: expectations ride high and deadlines are tight. If you’re not careful, it’s a recipe for overwhelm.
How can we sidestep the urge to hibernate for the month of December? Often, it boils down to one’s ability to say “no.” Most women, for example, have been trained to be “people pleasers.” Although there are wonderful intentions behind this, it often comes down to feeling uncomfortable with the possibility of upsetting someone. And I think we can all agree that operating from this kind of fear isn’t an ideal way to make a decision.
Turning Things Around
Before we can turn the behavior around, we need to turn the belief around. For example, let’s say you’ve received an invitation you’d prefer to decline. It’s tempting to think the host will feel rejected when you turn down his invitation. But what if you chose the perspective that you’re just passing on this particular opportunity? Not forever – just this time. Would this change how you feel about “taking a pass?” You might find it leaves you able to say “no” when it makes sense, minus the dread. If you manage your emotions effectively and decline respectfully, the host is likely to receive it the way you intended and assume you’re passing on the function – not them personally.
But what if the host won’t let it go? What if they insist you change your mind or ask what you’re doing that makes you unavailable? Well, then it’s time for “Assertiveness 101.” Here are three fundamental techniques that allow you to graciously hold your ground:
- Broken Record – repeat your position as many times as necessary, simply and respectfully. You can paraphrase, change the emphasis or vary the tone, but essentially, keep sending the same message over and over, no matter the response. Also, avoid engaging “why” questions.
- Toddler Talk – remember when you were little and you’d say “Mom, Mom, Mom, Mom,” over and over until you got her attention? Then she’d say something like, “Honey, Mommy’s busy right now; so either go get Daddy to help you or wait until I’m off the phone.” Believe it or not, this kind of response works equally well with adults (as long as it’s delivered respectfully): offer a couple alternatives you can get behind. If the other party persists, be a Broken Record.
- “I Feel/I Want” Statements – name what’s happening in a healthy way by conveying what you feel and want, rather than pointing a finger. So, instead of “You’re a louse for forcing me to go to your work party,” try “I feel pressed when you tell me I need to go to your work party, and I want a little more time to think about whether I can swing it.” Notice the first version is accusatory and puts the other person on the defensive, while the second simply names how the other person’s choices impact you, in a constructive and courteous way.
As they say, “There’s no time like the present” to hone your assertiveness skills. So, the next time you’re tempted to pull the covers over your head rather than leap into December’s festivities, take one of these techniques for a spin. Before you know it, you’ll have successfully navigated another holiday season and be ready to launch into January with your newfound assertiveness!

No matter how much you plan and prepare, there will be moments when the unexpected comes to pass. But it’s not what happens that determines whether a holiday event succeeds or sours. It’s not even how you react that’s crucial; rather, it’s how you respond that determines whether the day is salvaged.
Got your attention, didn’t I? Rest assured, I won’t stoop to further cheap Halloween references for the remainder of this issue. Much. But behind the spellbinding title lies an honest-to-goodness debate: “Habit vs. Choice” (which, I’ll admit, doesn’t sound nearly as spellbinding).
Back to school! Whether you’re a student enrolled in school or a perpetual “student of life,” this time of year brings anticipation, excitement and the thrill of new adventure.
There’s nothing like the ol’ “odometer click” to get you thinking about how you’ve spent one of the 100 or so trips around the sun we each take (if we’re lucky!). For me, this happens every August. I invite you to try on the following three questions I always ask myself on this day:
The downtime is refreshing. For many people, summer’s a time to do what they want, catch up on things they’ve let slide, and of course, get out and enjoy the warm weather. But with a little down time, the mind can sometimes wander to the realm of unrealized dreams and forgotten hopes. It can even leave one feeling discouraged.
In this issue, we focus on two supporting concepts: risk evaluation and risk tolerance. To produce lasting and meaningful change, we need to be willing to take risks, but perhaps more importantly, to feel comfortable determining which risks are worth taking.
Whether you see it as an opportunity to know yourself better or as a nagging, burdensome sign of an impending mid-life crisis, the quest for self-discovery is an inevitable part of life’s journey.